Programme acceptability and feedback questionnaire results

Acceptability of the programme was assessed through programme feedback questionnaire (see appendix 8). The participants evaluated their perceptions of the different tools and methods and their utility to advance their coaching practice. See table 13 below for the quantitative feedback of the whole programme. One participant did not return the feedback for thus there were seven participants who answered to the programme feedback questionnaire. Life story interview, composing personal coaching practice framework and peer reflection got high ratings, whereas the trait emotional intelligence questionnaire and journal reflection got low ratings.

Table 13. Participant acceptability and feedback of the programme (n=7)

Area Mean SD

The how of coaching program met my expectations 3,6 0,8

The skills studied and learned have been beneficial for my personal coaching practice 3,5 1,3 The procedures and progression were clear during the program 3,6 0,5 The pace of the program was good (not too slow, not too fast) 4,1 0,4

The facilitator was professional 4,6 0,5

Life story interview was a good method to gain more awareness of myself as a coach 4,7 0,5 I would recommend the life story interview to coaches who want to improve their

coaching practice

4,6 0,8 Completing and reflecting my trait emotional intelligence questionnaire (TEIQue)

helped in developing my coaching practice 2,7 0,8

I would recommend completing and reflecting the trait emotional intelligence

questionnaire (TEIQue) for coaches who want to improve their coaching practice 3,7 1,0 Composing personal coaching practice framework was beneficial for my coaching

practice 4,1 1,1

I would recommend composing personal coaching practice framework for coaches who

want to improve their coaching practice 4,5 0,5

Social emotional learning workshops were beneficial for my coaching practice 4,0 0,6 I would recommend social emotional learning workshops for coaches who want to

improve their coaching practice 4,3 0,5

Reflections with a peer coach helped in developing my coaching practice 4,3 1,3 I would recommend peer reflection for coaches who want to improve their coaching

practice

4,9 0,4 Keeping a journal of my social and emotional learning helped in developing my

coaching practice 3,0 1,3

I would recommend keeping a journal of social and emotional learning for coaches

who want to improve their coaching practice 3,6 1,1

scale 1-5, where 1 = totally disagree and 5 = totally agree

Participant answers to the open questions in the programme feedback questionnaire below.

What was the central objective of the programme?

- Develop awareness of our own coaching style (biases etc.) and learning how we can develop as a coach based on serial winning coaches; using specific practices.

- To help understand the how of coaching to enable us to become better coaches. To discuss different ideas with coaches and to think about different techniques

- To help us become better and more professional coaches.

- To improve our coaching skills and understand some of the theories behind our behaviours.

- Develop as a coach. See things from another perspective What was especially good about the programme?

- Being able to share somewhat confidential coaching experiences with other coaches and analyzing our actions from different points of view (from other coaches). Also learning specific skills we can use to aid us in difficult situations in order to become a more effective coach.

- The variation in methods allow different types of contact and learning styles.

- Exploring together with others what it means to be a good coach and how to facilitate change in clients.

- Peer discussions help me to go deeper into the agenda and all the information about improving our social and emotional skills were really good.

- Life story interview

- Group discussions and sharing thoughts in different topics. Session about active listening is something that woke me up and I have been using that more in my coaching.

How could the programme be improved?

- I personally would like even more practice with the skills and techniques that were presented (e.g. active listening, confrontations, motivational interviewing etc.)

- Face to face meetings and workshops as much as possible. This allows us to create rapport with our peers and hence better conversations.

- Doing something for the first time always has some hick-ups, but overall the program was great. Using technology could be improved to enable remote participants to

participate better. The overall structure/flow/progression could perhaps still be clarified more as we go along. Some sections felt perhaps more relevant than others, but then again, others may have enjoyed different sections than I did. I think that we could spend time even more in the beginning to dig a little deeper into our own identity (although the life story interview was great).

- More practical training session could help to understand how to use these skills and information that was given to us.

- More group discussions and sharing experiences. I personally wanted to get more challenged in terms of my reflection journal.

- Make the program more simple in terms of the tools and the overall structure.

Sometimes it was hard to know/remember what tools should be used and tasked to be done. The program could have only: 1. Life story interview, 2. Group workshops, 3.

Coaching framework

Finally, I would like to say…

- A big thanks for involving me in this process, it was very useful, interesting and I would love to do more. I really feel it should form a regular part our Hintsa coaching practice in educating and developing coaches.

- Thanks for all your work on the area. And I hope that this is an area that is continued in the future.

- Thank you Heikki for pulling this together!! You did a great job!!

- Still needs to be improved a bit, but I see a lot of potential in the program. This topic is the key what differs coaches and us at Hintsa from others.

The programme feedback questionnaire (see appendix 8) also contained a section which evaluated the most preferred tools and methods in the programme. The questionnaire instructed to rank the different methods such as life story interview, trait emotional intelligence questionnaire, composing personal coaching practice framework, peer reflections, social emotional learning workshops, group discussions, and one method that the participants’ could choose. See table 14 below how the coaches ranked the different tools and methods in terms of their perceived benefit for the coaches´ coaching practice.

Table 14. Most preferred tools and methods in the programme.

Area Rankings Average ranking SD

Life story interview 2,2,2,4,1,2,2 2,1 0,9

Peer reflection 4,1,4,1,4,4,3 3 1,4

Writing personal coaching framework 1,5,1,6,5,3,5 3,7 2,1

Group discussions 5,7,6,2,2,1,4 3,9 2,3

SEL workshops 7,3,5,3,6,5 4,8 1,6

Trait emotional intelligence questionnaire 6,6,7,5,3,7,6 5,7 1,4

Motivational Interviewing 3,1 2 1,4

Reflections with facilitator 3 3 0,0

Journal reflection 4 4 0,0

Rankings represent the individual preferences for the different learning tools and methods that were used during the programme (1 = most beneficial method/tool and 7 = least beneficial tool/method). Average ranking represents the average ranking of the specific learning tool/method.