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Digitalisoitunut työ – Systemaattinen kirjallisuus­katsaus finanssialan työn digitalisoitumisesta näkymä

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178 n Työelämän tutkimus – Arbetslivsforskning 18 (2) – 2020

ENGLISH SUMMARY

Anne Parkatti & Mia Tammelin

Digitalised work: A systematic review of the literature on digitalisation in financial work Digitalisation has shaped financial services and

work processes as well as services and custom­

er products. The finance industry has been a pioneer in the digitalisation of work, making it an important research topic. A systematic literature review explored the financial work process and work research in the 2010s. We found that the published studies report sig­

nificant changes in the work process and the polarisation of employees in the financial sec­

tor. However, there are contradictory observa­

tions regarding, for example, the development

of work autonomy. The changes in the content of the digitalised work have been structural fac­

tors in the industry and changes in customer behaviour. Digitalisation is used to manage in­

formation and customer relationships and to streamline work processes. As work changes, the demand for multiple skills and digital skills has increased, requiring employees to be inno­

vative and self­directed. The results of this lit­

erature review demonstrate that digital compe­

tence is a key new area of expertise.

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