AsuraCPRNT Series

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PRODUCT SPECIFICATIONS

AsuraCPRNT Series

Revision 1.21

Star Micronics Co., Ltd.

Special Products Division

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∙ The contents of this specification document are subject to change without notice.

∙ W hile Star Micronics has taken all possible measures to provide correct information, it will not be held responsible for errors or omissions.

∙ Star Micronics is not liable for any damage arising from the use of information contained in this document.

∙ You may not copy, reproduce, or reprint this document, in whole or part, without permission.

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1. Outline ... 1-1 1.1. Features ... 1-1 1.2. Name ... 1-2 1.3. Logo Marks ... 1-2 1.4. Related Documents ... 1-2 2. Printer Configuration ... 2-1 2.1. Parts Identification and Nomenclature ... 2-1 2.2. Size ... 2-3 2.3. W eight ... 2-4 2.4. Color ... 2-4 3. General Specifications ... 3-1 3.1. System Specifications ... 3-1 3.2. Application Specifications ... 3-1 3.3. Interface Specifications ... 3-4 3.4. Other System Specifications ... 3-4 3.5. LCD Unit Specifications ... 3-5 3.6. microSD Card Specifications ... 3-7 3.7. Operation Section Specifications ... 3-8 3.8. Print Function Specifications ... 3-9 3.9. Reliability Specifications of Printer Functions ... 3-27 3.10. Base Stand Mounting Specifications ... 3-28 3.11. W all mount fixture Specifications ... 3-30 3.12. Printer Cover Lock Mechanism Specifications... 3-32 3.13. Burglarproof Mechanism (Security Lock) ... 3-33 4. Environmental Specifications ... 4-1 4.1. Temperature and Humidity ... 4-1 4.2. Dust ... 4-1 4.3. EMC (Electromagnetic Environment Compatibility) ... 4-2 4.4. Shocks from Vibration and Falling ... 4-4 4.5. Noise ... 4-4 4.6. Printer Orientation ... 4-5 5. Component Adjustment ... 5-1 5.1. LCD Panel Calibration ... 5-1 5.2. Automatic Sensor Sensitivity Adjustment ... 5-1 6. Applicable Standards and Regulations ... 6-1 6.1. Applicable Standards and Regulations ... 6-1 6.2. Energy Star ... 6-1

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7. Error Specifications ... 7-1 7.1. System Errors ... 7-1 7.2. Error Specification of a printer function ... 7-1 8. Maintenance ... 8-1 8.1. Periodic Maintenance ... 8-1 8.2. Recovery from Paper Jam ... 8-2 8.3. Recovery from Cutter Error ... 8-3 9. Basic PCB Specifications ... 9-1 9.1. General PCB Specifications ... 9-1 10. Power Supply Specifications ... 10-1 10.1. Specifications of Built-in Power Supply ... 10-1 11. Interface ... 11-1 11.1. USB Device Interface ... 11-1 11.2. USB Host Interface ... 11-1 11.3. Ethernet Network Interface ... 11-1 11.4. Peripheral Device Drive Circuit ... 11-2 12. Cutter C over Unit with BCR & MSR (Option) ... 12-1 12.1. Unit Name ... 12-1 12.2. Appearance and weight ... 12-2 12.3. Installing in the printer ... 12-3 12.4. BCR function ... 12-4 12.5. MSR function ... 12-15 13. Maintenance Counter ... 13-1 13.1. Maintenance Counter function ... 13-1 14. Packaging Specifications ... 14-1 14.1. Packaging Specifications ... 14-1 15. Other Precautions ... 15-1 15.1. W arning Symbols ... 15-1 15.2. Safety Cautions ... 15-1 15.3. Cautions on Printer Handling and Quality ... 15-1

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1. Outline

The AsuraCPRNT is a Line Thermal Printer that is equipped with an LCD touch panel and installed with the LINUX OS.

1.1. Features

(1) LINUX OS preinstalled

(2) Standard 7-inch LCD touch panel (allowing the panel to tilt and swivel).

(3) Direct line thermal printer (4) Four standard USB ports

(5) One standard microSD card slot (for expanded user storage area) (6) Standard speaker and "Line OUT" and "MIC" jacks

(7) Gradation printing (in 32, 16, or 8 tones) supported

(8) Wall-mountable design (Arms conforming to the VESA Standard can be attached.) (9) Accepts thin paper (53 to 85-µm thick)

(10) Selectable paper roll width (58, 65, or 80 mm) (11) Standard black mark detection function

(The top-of-form control adjusts the printing position for format paper.) (12) Standard near-end detection function

(13) Standard paper jam detection function

(The built-in sensor detects a paper jam at the paper outlet slot.)

(14) Security slot (A burglar-proof security lock can be installed on the printer.) (15) Standard stand included

(16) Built-in power adapter

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1.2. Name

(1) PRODUCT NAME: AsuraCPRNT

(2) MODEL NAME: ASR

(3) MODEL NAME IDENTIFICATION: See below.

ASR 1 0 A -24 WT

Miscellaneous

Housing color: White (WT) NONE : Standard

F1 : BCR&MSR Model B1 : BCR Model M1 : MSR Model Power supply

24: 24 VDC Interface

A: USB host, USB device, and Ethernet IF (Standard)

Product type

0: Standard model

Series

1: Series 10 AsuraCPRNT

1.3. Logo Marks

1.4. Related Documents

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2. Printer Configuration

2.1. Parts Identification and Nomenclature 2.1.1. Front Side

(1) Touch screen: When the printer is started, the Home screen is displayed.

Touch the screen to operate the printer and applications.

(2) LED indicator: Combinations of green, red, and blue indicate the printer status and error information.

(3) Front panel: Open to replace paper.

(4) Printer cover: Open to replace paper.

You can configure the printer to use the cover lock function.

(5) Cover open lever: Pull the lever down to open the printer cover.

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2.1.2. Rear Side

(6) Power button: Press to turn the printer on or the ”Admin Options” is started.

(7) Speaker: Sounds can be emitted based on the application settings.

(8) AC inlet: Connects to the power cable.

(9) USB port (host) x 4: Connects to USB devices.

(10) USB port (device): Connects to a host PC via a USB cable.

(11) Ethernet port: Connects to a host PC via an Ethernet cable.

(12) Drawer kick connector: Connects to peripheral devices such as cash drawers.

(13) Microphone input jack (pink):

Connects to a microphone.

(14) Line out (green): Connects to speakers with built-in amplifiers and other

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2.2. Size

(1) When the base stand is not installed

External dimensions: Approx. 367.5 H x 180 W x 162 D (mm) Notes:

1) The printer height is measured when the LCD panel is in an upright position.

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(2) When the base stand is installed

External dimensions: Approx. 379 H x 180 W x 162 D (mm) Notes:

1) The printer height is measured when the LCD panel is in an upright position.

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3. General Specifications 3.1. System Specifications 3.1.1. Operating System

Linux Angstrom Kernel 2.6.x

3.1.2. Data Formats

This system supports the following data formats.

(1) Video data: ogg Theora (2) Image data: png, bmp (3) Voice data: ogg Vorbis

3.1.3. Software Specifications

(1) For detailed software specifications, see "Software Specifications".

3.2. Application Specifications 3.2.1. Configuration Tool

(1) This application can check and modify the AsuraCPRNT printer settings.

(2) This application has been installed in the printer.

(3) Using this application, you can check and modify the following printer settings.

[Configure application]

1) About

You can check the following basic printer information.

a) Ethernet IP address b) Printer firmware c) Operating system d) Mechanism status e) SDK Information 2) Admin Options

If you press the power button during system startup, you can check and change operation settings.

a) Display admin menu on button press b) Require security pin

c) Security pin 3) Boot Options

Immediately after system startup, you can check and change settings for the initial operations.

a) Startup Application b) Calibrate on next boot c) Display Mouse Pointer

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4) Browser Defaults

You can check or change the settings for the AsuraWebBrowser home page.

5) Network

You can check and modify the following network settings.

a) Static (manual)

∙ Host name

∙ IP address

∙ Network

∙ Subnet mask

∙ Gateway b) DHCP (automatic) c) None

6) Printer defaults

You can check and modify the print function settings.

a) Printer Density b) Density Correction c) Printer Speed d) Dithering e) Buffering f) Gray Levels 7) Passwords

You can set an administrator password.

a) Choose Password to Reset b) New Password

c) Confirm Password 8) Time and Data

You can check and change the time settings.

a) Current Time b) Time Zone c) Date 9) Web application

You can check and change settings for the following Web based applications.

a) Browser Control b) Signage

c) WebPrinting

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[Admin Options" for the rear power button]

You can manage the following setting items for AsuraCPRNT.

1) Mechanism

You can manage the printer mechanism for AsuraCPRNT.

a) Lock/Unlock Paper Cover b) Print Test Page

c) Open Cash Drawer d) Paper Calibration 2) System

You can manage the system for AsuraCPRNT.

a) Shutdown b) Reboot

c) Run Configuration d) Restart Network

e) Check/Close Running applications

Notes:

1) For details on the Configuration Tool, see the separate "Configuration Manual".

2) For details on the printer cover locking mechanism, see section 3.12, "Printer Cover Lock Mechanism Specifications ".

3) You can check the print function settings by reading the test print output.

3.2.2. Application Development

(1) The user can develop a custom application and install it on the ASR system.

(2) For details on SDKs, see the separate "Software Specifications".

3.2.3. CPU Module Specifications

(1) Model number: TAM-3517 (Technexion) (2) Operating system: Linux Angstrom Kernel 2.6.x (3) CPU

1) Model: AM3517

2) Clock speed: 600 MHz 3) Internal SRAM: 64 Kbytes (4) Memory

1) RAM: 256 MB DDR2

2) ROM: 512 MB NAND Flash on CPU Module (TAM-3517) (5) Environmental specifications

1) Temperature: 0 to 70°C 2) Humidity: 10% to 90%

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3.3. Interface Specifications (1) USB device

1) Number of ports: 1

2) Connector: Type-B connector (2) Ethernet

1) 10Base-T/100Base-Tx

2) Connector: RJ45 connector 3) Clock speed: 50 MHz

(3) USB host interface 1) Number of ports: 4

2) Connector: Type-A connector 3) Bus power output: 5 V MAX, 0.5 A (4) Audio lines

1) Input: Φ3.5-mm microphone jack; monaural capacitor microphone 2) Output: Φ3.5-mm monaural line out jack; outputs the same sound as

the internal speaker

3.4. Other System Specifications (1) Real-time clock

1) Backup battery: BR1632/V1AK, 120 mAh 2) Battery life: Approximately 10 years

(on the basis that the backup battery is used continuously) 3) Accuracy: Maximum of ±4 minutes/month (in a 45℃ environment) Notes:

1) Do not replace the backup battery yourself.

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3.5. LCD Unit Specifications 3.5.1. LCD Panel Specifications

The printer has an LCD panel built in according to the following specifications.

(1) System: TFT liquid crystal display (2) Screen size: 7.0 inches diagonal (3) Resolution: 800 H x 480 V pixels (4) Operating area: 153.6 H x 86.64 V mm (5) Display colors: 262,144 colors (18-bit)

(6) Interface: TTL

(7) Service life: 80,000 hours (8) Operating temperature: -10±2 to 60±2°C (9) Storage temperature: -20±2 to 70±2°C (10) Touch panel linearity: 1.5% or less

(11) Touch panel system: 4-wire resistive touch display (12) Touch panel life: 1 million touches (Note 2) (13) Draw durability: 100,000 times (note 3) (14) Surface hardness: 3H (JIS K5400)

(15) Steel ball dropping durability: 64 g steel ball dropped from 80 cm Notes:

1) The LCD panel on the unit is built using high-precision technology, however in some sections of the screen there may be dots at 0.15＜φ≦0.50 that do not turn on, or other dots that are always on. However, even if this happens, if there are less than 4 dots, it is not considered a malfunction.

2) Item (12) shows the service life of the LCD panel if any part of the panel is impacted by a 250-gram force.

3) (13) is the durability count when writing on the LCD with a polyester pen (writing weight of 250 gf).

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3.5.2. LCD Unit Tilt and Swivel Mechanism Specifications

The printer has a built in tilt and swivel mechanism according to the following specifications.

(1) Swivel mechanism

1) Rotation range: 0 to 180 degrees 2) Fixed positions: At 0 and 180 degrees (2) Tilt mechanism

1) Rotation range: 0 to 87 degrees Notes:

1) Do not carry the printer by holding the LCD panel unit.

3.5.3. Speaker Specifications

The printer has a speaker built in according to the following specifications.

(1) Type: Monaural speaker

(2) Mounting position: Rear panel of the LCD unit (3) Output sound pressure level: 91±3 (dBA)

(4) Resonance frequency: 600 Hz ±20%

(5) Lowest resonance frequency range: Fo to 20,000 Hz

(6) Power consumption: Up to 2 W

(7) Rated impedance: 8 ohms ±15%

(8) Operating temperature: -30 to 85°C (9) Storage temperature: -40 to 85°C

(10) Volume control: Adjustable from the application

3.5.4. LED Specifications

(1) LED colors: Green, red, and blue

(2) Color change: The indicator color can be changed by

combining green, red, and blue. For details on generating or changing the color, see the

Up to 87°

Up to 180°

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3.6. microSD Card Specifications

A microSD card that conforms to the following specifications can be installed in the printer.

(1) Type: microSDHC card

(2) Capacity: Up to 32 GB

(3) Usage: For emergency system booting and installation of custom systems

(4) Installation method: See the following instructions.

Step 1. Remove the two screws from the bottom of the printer as shown in the figure below.

Step 2. Take off the rear case.

Step 3. Remove the screw of the card slot cover as shown in the figure below.

Step 4. Insert the microSD card into the slot.

Step 5. Install and secure the screws removed in Steps 3 and 1.

Notes:

1) Carefully check the orientation of the microSD card before inserting it into the card slot.

If you forcibly insert the microSD card the wrong way, you may damage this product or the card.

2) Due to individual differences between microSD cards, the time required for system startup or installation may differ depending on the microSD card you are using.

Card slot cover Rear case

microSD card

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3.7. Operation Section Specifications 3.7.1. Power button

(1) Power On: Pressing the Power button on the rear of the display starts up the system.

(2) Power Off

1) Normal system shutdown

Clicking the Power icon in the upper right of the screen displays the Power Management screen that allows you to shut the system down.

2) Forcible system shutdown

Press the power button to display the "Admin Options" management screen, and then perform a system shutdown.

Notes:

1) Make sure you always shutdown the system using the method mentioned above. If you use a different method to POWER OFF, a system malfunction could occur.

2) In the configuration tool, you can enable/disable the "Admin Options" management screen display function when the power button is pressed. You can also enable/disable the Pin code entry function that is displayed before you can access the management screen. For details on making settings, see the "Configuration Manual" supplied.

Power button

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3.8. Print Function Specifications 3.8.1. Print Specifications

(1) Print method: Direct thermal line printing (2) Dot configuration: 576 dots per line

(3) Dot density: 203 dpi horizontal x 203 dpi vertical (8 dots/mm) (4) Print area: See below.

Paper width

(mm) Left margin (mm)

Right margin

(mm)

Effective printing

width (mm)

Characters per line (12 x 24 fonts)

79.5±0.5 3.75 3.75 72 48

65.0±0.5 2.75 3.75 58.5 39

57.5±0.5 2.75 3.75 50.8 33

(5) Head margin: 11 mm (factory default); 5 mm Notes:

1) If the size of the head margin is set to 5 mm, the printer feeds the paper in the reverse direction so that the top of the form is in the correct position before starting printing. Therefore, in high temperature environments, the heat accumulated on the thermal head may cause the reverse feeding area to become colored.

2) You can adjust the size of the head margin by changing the Configuration Tool settings.

For setup details, see the separate "Configuration Manual".

(6) Ticket length: 60 mm or more

Notes:

1) You may not be able to pull out a ticket if its length is less than 60 mm.

2) If the ticket length exceeds 300 mm, the thermal head protection function pauses the ticket printing process. However, this is not a failure.

3) Despite its paper jam detection function, the printer may fail to detect a paper jam correctly if the ticket length exceeds 300 mm.

(7) Characters per line: See below.

Font Characters per line Remarks

12 x 24 fonts 48 characters max.

24 x 24 fonts 24 characters max. Japanese Kanji characters only

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(8) Print mode

1) Grayscale printing

a) Tone levels: 8 tones (factory default), 16 tones, or 32 tones

b) Thermal paper type: The printer provides the following two tone settings to support grayscale printing according to the color characteristics of each thermal paper product.This mode is able to be selected for each tone (8, 16, and 32 tones).

a) Type A: For thermal paper rolls that have sensitive coloring characteristics

b) Type B: For thermal paper rolls that have insensitive coloring characteristics

Notes:

1) For the recommended print density and thermal paper type settings for each thermal paper product, see section 3.8.2, "Thermal Paper Specifications".

2) Monochrome printing Notes:

1) You can change the tone level and thermal paper type settings by changing the Configuration Tool settings.

(9) Print density

1) Grayscale printing: 7 levels (from Level -3 to Level +3) 2) Monochrome printing: 7 levels (from Level -3 to Level +3) Notes:

1) You can change the print density by changing the Configuration Tool settings.

2) You need to adjust the print density according to the thermal paper roll you use.

For the recommended print density setting for the recommended thermal paper products, see section 3.8.2, "Thermal Paper Specifications".

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(10) Print speed

1) Grayscale printing: See below.

Grayscale

level Print speed Effective printing width

72 mm 58 mm / 50.8 mm

8 tones

High speed 300 max. (mm/sec) 220 max. (mm/sec) Medium

speed 220 max. (mm/sec) 220 max. (mm/sec) Low speed 150 max. (mm/sec) 150 max. (mm/sec)

16 tones

speed 150 max. (mm/sec) 150 max. (mm/sec) Low speed 100 max. (mm/sec) 100 max. (mm/sec)

32 tones

speed 100 max. (mm/sec) 100 max. (mm/sec) Low speed 100 max. (mm/sec) 100 max. (mm/sec) Notes:

1) Grayscale printing(8 tones) is set as a factory default.

2) Monochrome printing: See below.

Print speed Effective printing width

72 mm 58 mm / 50.8 mm

High speed 300 max. (mm/sec) 220 max. (mm/sec) Medium speed 220 max. (mm/sec) 220 max. (mm/sec) Low speed 150 max. (mm/sec) 150 max. (mm/sec) Notes:

1) You can change the print speed by changing the Configuration Tool settings.

2) The values shown above can be obtained if the printer is run off a 24-VDC power supply, at an ambient temperature of 25°C, and with the default print density setting.

3) The print speed automatically changes depending on power voltage fluctuations, thermal head temperature, print pattern, and other conditions.

4) The print speed may slow down depending on the data transfer speed, print pattern, and other conditions.

5) The accuracy of barcode reading depends on the scanner's specifications. If adequate reading results cannot be attained when you scan barcodes that have been printed from this printer, reduce the print speed, or adjust (enlarge) the size of the minimum module.

6) When you print images, you may not be able to obtain the intended print quality for some images.

You should carry out test printing and adjust the size and quality of the images as required.

(11) Paper feeding: Friction feeding (12) Print head: Line thermal head (13) Emulation: STAR line mode (14) Receive buffer size: 256 Kbytes (15) Paper feeding pitch: 0.125 mm

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3.8.2. Thermal Paper Specifications

(1) External dimensions: See below.

Paper width

(W1) Maximum roll diameter Width (roll width)

(D) (W2)

79.5±0.5 (mm) Φ83 (mm) 80.0 +0.5,-1 (mm) 65.0±0.5 (mm) Φ83 (mm) 65.5 +0.5,-1 (mm) 57.5±0.5 (mm) Φ83 (mm) 58.0 +0.5,-1 (mm)

Notes:

1) Always use paper rolls that have the following dimensions. Otherwise, paper feeding may fail.

(2) Paper thickness: 53 to 85 µm

(3) Shaft core inner diameter and outer diameter:

Inner diameter: 12±1 mm; Outer diameter: 18±1 mm (4) Requirements for paper rolls

1) Printed surface: Outer edge of roll

2) Trailing edge finish: Do not glue or tape the paper roll and shaft core together.

3) Trailing edge: Do not fold the trailing edge of the paper.

4) Roll quality requirements

a) The sides of the paper roll must be free of folds or deformation due to uneven winding.

b) The shaft core must not extrude from the side of the paper roll.

c) The paper roll must be tightly wound.

d) The paper roll exterior and the shaft core must not have any deformations.

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(5) Recommended thermal paper products: See below.

(6) Recommended print density settings 1) Outline

Since the color characteristics for color surfaces on thermal paper and the heating characteristics for the thermal head differ for each type, to achieve the optimum print results, the print density settings have to be matched to the paper being used. When using devices such as scanners to read barcodes, text, etc., we strongly recommend having a trial run in advance since a satisfactory reading result may not be obtained depending on the scanner and the type of paper being used.

2) Grayscale printing

This printer provides the following two tone settings to support grayscale printing according to the color characteristics of each thermal paper product.

The following shows the recommended print density and paper type settings for each thermal paper product.

This mode is able to be selected for each of 8-, 16- and 32-tone printing.

Type A: For thermal paper rolls that have sensitive coloring characteristics Type B: For thermal paper rolls that have insensitive coloring characteristics

Manufacturer Product name Density

setting Paper type setting Mitsubishi Paper Mills

Limited

P220AG 0 A-type

HP220A +2 A-type

HP220AB-1 +2 A-type

Mitsubishi HiTec Paper F5041 +2 B-type

Nippon Paper Industries TF50KS-E2D -1 A-type

Oji Paper Company PD150R 0 A-type

PD160R +2 A-type

KSP P30023 +2 A-type

P30021 +1 A-type

P31023 +2 A-type

Appleton Alpha400-2.3 +2 B-type

Koehler KT48F20 +2 B-type

Manufacturer Product name Quality characteristics and use Paper thickness (μm) Mitsubishi Paper

Mills Limited

P220AG Normal type 65

HP220A Long-storage type 65

HP220AB-1 Long-storage type 75

Mitsubishi HiTec

Paper F5041 Normal type 60

Nippon Paper

Industries TF50KS-E2D Normal type 59

Oji Paper

Company PD150R Normal type 75

PD160R Super long-storage type 75

KSP P30023 Normal type 58

P30021 Normal type 53

P31023 Normal type 58

Appleton Alpha400-2.3 Normal type 58

Koehler KT48F20 Normal type 53

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Notes:

1) Grayscale printing and A-type paper are set as factory defaults.

2) You can change the print density by changing the Configuration Tool settings.

3) Monochrome printing

Manufacturer Product name Density setting Mitsubishi Paper Mills

Limited

P220AG 0

HP220A +2

HP220AB-1 +2

Mitsubishi HiTec Paper F5041 +3

Nippon Paper Industries TF50KS-E2D -1

Oji Paper Company PD150R 0

PD160R +2

KSP P30023 +3

P30021 +1

P31023 +3

Appleton Alpha400-2.3 +3

Koehler KT48F20 +2

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(7) Paper width setting

When using a 65-mm or 57.5-mm wide paper roll, mount the paper roll guide (included in the package) as shown below. Read the paper width mark and mount the guide in the correct position for the paper roll you want to use.

Also, set the effective print width using the Configuration Tool. For setup details, see the separate "Configuration Manual".

Notes:

1) Securely mount the paper roll guide, otherwise a paper feed error, paper skew, or other problems may occur.

2) Read the paper width mark as shown below to check the paper roll installation position for the paper width you will use.

3) Do not change the paper width after you have started printing operations.

Because the degree of wear in the thermal head, rubber rollers, and cutter varies depending on the width of the paper used, printing or cutter malfunction may occur.

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3.8.3. Barcode Print Specifications

The following are the recommended barcode print settings.

Barcode type Barcode Ladder barcode

Module size Print

speed L Module

size Print

speed L

1D barcode 15 mil or

more No limit Approx. 72

mm or less 20 mil or more

Medium speed or

less

Approx. 72 mm or less

PDF417 15 mil or

more

Medium speed or

less

Approx. 72

Medium speed or

less

Approx. 72 mm or less

QR 20 mil or

more

Medium

speed or Approx. 72

Medium

speed or Approx. 72 mm or less - Barcode:

The barcode bars are parallel to the print direction.

- Ladder barcode:

The barcode bars are perpendicular to the print direction.

L: Barcode length L

Ladder barcode

L

Barcode

Print direction

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2) If you cannot obtain the desired scanning quality, try to reduce the print speed, increase the size of the minimum module, or change the barcode length. These adjustments may improve the barcode scanning quality.

3.8.4. Black Mark Specifications

The following are the recommended specifications for using the paper-out sensor as a Black Mark sensor (called the "BM sensor" hereafter).

Notes:

1) The cutting position shown in the figure above is obtained when the default offset value is set for the print start position in the Configuration Tool.

2) If you use black marks, do not perform pre-printing within the area (indicated with *1) on the back side of the paper.

If you use pre-printed paper, carefully check the printer operation before starting printing.

Print direction

15 (mm) or more Back side of

Black Mark paper

Printed on the front side of paper.

Print area

1+1, -0.8 (mm)

2.5±2(mm)

5±1(mm)

Cutting position

C(mm)

B(mm)

*1

A(mm)

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(1) Pitch between markings: Can be set between 50 and 300 mm.

(Dimension A) Notes:

1) When you use paper that supports black mark detection, use a print layout that considers the variations in print positions.

(2) Black mark dimensions: Set the black mark dimensions by referring to the above recommended values.

(3) PCS value: Set the PCS value of the black marks to be printed to 0.90 or more.

Notes:

1) Because the light source wavelength of our BM sensor is 940 to 950 nm, when measuring the PCS value, use the reflectance for a wavelength near the center of the sensor light wavelength range (940 to 950 nm).

2) If the PCS value does not meet the above specifications, pages may be skipped or page length detection failure may occur. Ensure that the PCS value meets the specifications, and carry out test printing before use.

(4) Top margin (Dimension B): Set a suitably sized margin between the cutting position and the print start position, and set the print area correctly. You need to assign more space than the header margin.

Notes:

1) If the top margin is not large enough, black mark may not be detected and the page may be skipped.

Set the top margin carefully and correctly.

2) Set the print area size so that it does not exceed the BM pitch.

(5) Bottom margin (Dimension C): Set the print area to ensure there is sufficient margin between the end of the print area and the next BM.

You need to set the bottom margin while considering the print accuracy for the pitch between black marks, the TOF accuracy (within ±2 mm of the reference print position), the ambient temperature of the printer installation location, the wear of printer parts, and other conditions. We recommend that you keep a margin of the following size to set the print area.

Bottom margin (Dimension C) ≥ 3 mm + (Dimension A x 3%)

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(6) Setup example: If the pitch between black marks (Dimension A) is 100 mm and if the top margin is 6 mm

Top margin: 6 mm

Bottom margin: 3 mm + (100 mm x 0.03) = 6 mm

Therefore, you need to set the print area to 88 mm or less (100 mm - 6 mm - 6 mm = 88 mm).

Notes:

1) You need to set the TOF accuracy for BM detection while considering a ±2 mm tolerance for the reference print position, a ±2% tolerance for the set value due to variations in ambient temperature and platen diameter machining accuracy in the initial state, and a maximum of -5% error for the set value. If you use pre-printed paper, set the print layout carefully.

2) If you have any questions about the procedure for setting the print area for the pitch between black marks, please contact us.

(7) Sensor adjustment: You can adjust the BM sensor sensitivity using the Configuration Tool.

For adjustment details, see the separate "Configuration Manual".

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3.8.5. Auto Cutter Specifications

(1) Paper cutting method: Guillotine cutting

(2) Cutting mode: Partial cutting (leaving one uncut part at the center) supported.

The positions of the part left uncut by the partial cutting function are as follows:

Paper width Uncut part position 79.5 (mm) Almost the center 65.0 (mm) Approx. 40 mm from the left edge 57.5 (mm) Approx. 40 mm from the left edge

(3) Cut duty: 3 seconds per cut (4) Paper thickness: 53 to 85 μm

(5) Cutting position: Distance from the print position to the cutting position is 11 mm.

(6) Minimum cutting length: 60 mm

(7) Home position detection: The home position of the cutter blade is detected by the mechanical sensor.

(8) Cutter error: If the sensor cannot detect the position after two retries whether the cutter blade has returned to the home position, this error is generated. Even if the cutter error occurs, you can read the status data to check whether the cutter blade has returned to the home position.

Notes:

1) When printing after cutting the paper, it is recommended that there is blank space of at least 1 mm (8- dot line).

If you continue to print without feeding the paper as explained above, a paper jam may occur.

2) It is recommended that the blank space from the final printing position to the cutting position be at least 5 mm.

3) If the cutter error is detected and the cutter is not in its home position, the cover lock mechanism is

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3.8.6. Media Loading Specifications (1) Turn the power on.

(2) Pull to open the front panel, pull down the cover open lever, and open the printer cover in the direction of the arrow as shown.

(3) Load a paper roll, and pull its end straight toward you.

Notes:

1) If you do not pull the paper straight, a paper jam or skew may result.

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(4) Close the printer cover.

Notes:

1) To avoid a paper feeding error, securely close the printer cover by pressing its right and left sides.

2) Also, do not hit the printer cover to close it as doing so may cause product damage.

(5) When you close the printer cover, the cutter operates automatically and cuts the end of the paper roll.

(6) Remove the paper that is cut off.

Notes:

1) Remove the sheet after the cutting process is completed.

2) Removing the paper while it is being cut will cause pieces of paper to be generated, or it can cause paper jams.

Damage could occur if you open the front cover while the cutter is operating.

(7) Close the front panel.

Notes:

1) To avoid a paper feeding error, securely close the printer cover by pressing its right and left sides.

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3.8.7. Detector Functions

(1) Head temperature detection: The print head temperature is detected by the thermistor of the thermal head.

According to the detected temperature, the printer operations are restricted as follows.

[Ticket length: less than 300 mm]

Temperature Operation restrictions 65°C or less Not restricted

65 to 70°C Throughput restriction

(During continuous printing, the print operation for the next receipt has to wait for three seconds before it is started.) 70°C or more Printing is halted until the temperature

detected by the thermistor drops to 65°C.

[Ticket length: 300 mm or more]

According to the temperature difference from that detected when printing starts, the printer operations are restricted as follows.

(Operation restrictions a) when the detected temperature is less than 65°C

When the detected temperature reaches 65°C, the printer operations are restricted as follows.

(Operation restrictions b) when the detected temperature is 65°C or more.

Notes:

1) The print density is determined depending on the head temperature detected just before printing starts after the paper cut and not changed while printing regardless of the temperature rise. To prevent a large load imposed on the print head when printing at the high density, the head temperature is checked after every 300 mm printing and the above operation restriction is applied according to the detected temperature.

2) To protect the power supply, printing is halted for a second after every 400 mm printing.

Temperature Operation restrictions Temperature

when printing starts ~ +10

Normal printing

+10 to +20°C Throughput limitation by 3 second waiting every 300 mm.

+20°C or more Stop until the temperature becomes +15 centigrade.

Temperature Operation restrictions 65°C or less Not restricted

65 to 70°C Throughput restriction

(During continuous printing, the print operation for the next receipt has to wait for three seconds before it is started.) 70°C or more Printing is halted until the temperature

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(2) Board temperature detection: The temperature of the main board is detected by the thermistor.

According to the detected temperature, the printer operations are restricted as follows.

Temperature Operation restrictions 80°C or more Printing is halted until the temperature

(3) Paper-out detection: The end of the paper roll is detected by the reflective photosensor.

Notes:

3) This detector also has the black mark detection function described in (4).

4) You can automatically adjust the sensor thresholds using the Configuration Tool.

(4) Black mark detection: Black marks printed on paper are detected by the reflective photosensor.

Notes:

1) This detector also has the paper-out detection function described in (3).

2) You can automatically adjust the sensor thresholds using the Configuration Tool.

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(5) Cover open detection: Whether the cover is open or closed is detected.

If the cover is open, an error (cover open error) occurs.

When the cover is closed, the printer feeds the paper to the normal position, cuts the paper, and the printer returns to the normal operation status.

(6) Paper jam detection: A paper jam inside the paper outlet slot is detected by the transparent photosensor.

This sensor monitors the condition of the output ticket in the area from the thermal head to the paper outlet slot in the time between the start and end of printing.

If the ticket exhibits an abnormal condition, a paper jam is considered to have occurred.

If paper jams before printing, nothing is printed on the paper until the jammed paper is removed. On the other hand, if paper jams during printing, the paper is fed to the paper cutting position. The paper is not cut but the cutter waits until the jammed paper is removed.

Notes:

1) When continuous printing is performed (when two or more tickets are repeatedly printed and cut), the condition of the output tickets may not be detected normally.

2) Even when only one ticket is printed, a paper jam may not be detected under certain conditions.

3) If the ticket length exceeds 300 mm and if only one ticket is printed, the condition of the output ticket may not be detected normally.

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(7) Near-end detection

1) Detection diameter and remaining amount of paper:

The remaining amount of paper left on the paper roll is detected by the mechanical lever and photosensor.The following table shows the standard values for paper remaining when using an inner diameter of φ12 mm and an outer diameter of 18 mm.Also, you can adjust the detection diameter at two levels as shown below.

Paper thickness

(μm)

Paper roll having a 12-mm ID and an 18-mm OD shaft core Detection diameter (mm) Remaining amount of paper (m) 1st level 2nd level 1st level 2nd level 53 Approx. Φ23 Approx. Φ29 Approx. 3.0 Approx. 7.7 65 Approx. Φ23 Approx. Φ29 Approx. 2.5 Approx. 6.3 85 Approx. Φ23 Approx. Φ29 Approx. 1.9 Approx. 4.8 Notes:

1) The 1st stage (Φ23) is set as a factory default.

2) The above values (the detection diameter and the remaining amount of paper) are simply obtained by calculation. The actual values vary depending on how the paper is wound, paper thickness, mechanism print pattern, and other conditions.

3) If the paper is thick, the paper roll may be loosened and variations in the above dimensions may increase. We recommend that you use the 2nd level (Φ29) for a roll of thick paper.

2) Changing the detection diameter:

To change the sensor detection position, push the sensor unit inward using a sharp-edged object or a ball-point pen, and rotate the sensor as shown. After you have changed the sensor position, make sure that the sensor position is correct.

The following shows the 1st and 2nd levels of sensor position when viewed from the position where you operate the printer.

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3.9. Reliability Specifications of Printer Functions 3.9.1. Printer functions

(1) Machine body service life: 20 million lines of printing Notes:

1) "Machine body service life" is defined as a period (or running distance) in which the failure rate of the machine body operating under specific conditions is maintained below a certain level.

"Machine body" of this printer refers to the mechanical components with the exception of the head and cutter.

(2) Print head life and cutter life: See below.

Notes:

1) The service life is defined as the point in time when the part starts to fail due to wear.

2) The following defines the conditions required to meet the above reliability specifications.

∙ Average print rate: 12.5%

∙ Recommended thermal paper: 53 μm ≤ Paper thickness ≤ 85 μm

∙ Monochrome print mode

3) The end of the print head life is defined as the time when two or more adjacent dots are damaged.

However, this excludes damage (scratches) caused by the adherence of foreign matter or man-made damage.

4) When printing is repeatedly performed at an extremely high printing rate, the life of the thermal head may decrease drastically. Therefore, you have to carefully plan the print formats that will be used.

5) The above reliability specifications were taken while using the recommended thermal paper. These specifications are not guaranteed for other types of paper.

6) Never change the paper width after you have started printing operations.

If the paper width is changed, poor printing quality or a paper cutting failure may result.

(3) MCBF: 60 million lines of printing Notes:

1) The MCBF is defined as a general interval of failures, including random failures and wear-out failures, that occurs before a machine body service life of 20 million lines is reached.

2) The machine body service life is 20 million lines, but it should be noted this is not the service life of the printer.

3) All reliability specifications described above assume the use of the recommended thermal paper.

They are not guaranteed when a paper roll other than those recommended is used.

Manufacturer Product name Paper thickness

(μm)

Head life Cutter life

Number of pulses

(100 million)

Distance (km)

79.5 mm wide (10 thousand cuts)

65.0 mm wide (10 thousand

cuts)

57.5 mm wide (10 thousand cuts) Mitsubishi

Paper Mills Limited

P220AG 65 1.0 100 200 100 100

HP220A 65 1.0 100 200 100 100

HP220AB-1 75 1.0 100 200 100 100

Mitsubishi

HiTec Paper F5041 60 1.0 100 200 100 100

Nippon Paper

Industries TF50KS-E2D 59 1.0 100 150 75 75

Oji Paper

Company PD150R 75 1.0 100 200 100 100

PD160R 75 1.0 100 200 100 100

KSP P-300 56 1.0 100 150 75 75

P-300-2.1 53 1.0 100 150 75 75

P-310 56 1.0 100 150 75 75

Appleton Alpha400-2.3 58 1.0 100 200 100 100

Koehler KT48F20 53 1.0 100 150 75 75

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3.10. Base Stand Mounting Specifications (1) Fixing the attached base stand

1) Not fixed: Mount the four rubber feet to the base stand.

2) Fixing method (1): Fix the base stand to the printer base (the printer base must be 5 mm thick or less) using the attached screws and nuts.

3) Fixing method (2): Fix the base stand to the printer base (the printer base must have M4 tapped screw holes) using the attached screws.

Not fixed

Fixing method (1) Fixing method (2)

5m or less

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(2) Mounting the printer to the base stand

Press to fit the printer into the mating part of the base stand as shown in the figure below (left). Also, you can drill through a cable hole in the printer base and pass the cables through the center hole of the base stand as shown in the figure below (right).

Notes:

1) Exercise care not to crush the cables during mounting.

(3) Removing the printer from the base stand

1) Insert a thin plate such as a ruler into a gap between the printer and base stand, and release the rib on either of the right or left side of the base stand.

2) When the rib is released, you can pull it up to remove the printer from the base stand as shown below.

Rib

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3.11. Wall mount fixture Specifications

(1) Installation of the wall mount fixture (available commercially)

This product can be mounted on commercially available wall fittings that meet the interface mount VESA standards (clearance of 75 x 75) such as the Karatec MF3210.

Notes:

1) When using the wall mount fixture, be sure to consult a reliable design, architecture, or construction specialist for installation advice.

2) When you mount the printer on a wall using the wall mount fixture, select an appropriate and stable location where personal injury will not occur if the printer falls and the printer will not be affected by vibrations, shocks, or water leaks.

3) The weight of this printer is approximately 4.5 kg when loaded with a paper roll that has the maximum diameter. Always make sure that the wall mount fixture can support the printer by referring to the instruction manual for the wall mount fixture.

4) Always use mounting screws that have sufficient thread length so that the fixture can securely hold the printer on the wall. Threaded holes are provided 3 mm to 5 mm inside from the printer body surface.

5) We are not responsible for any accidents or damage caused by your incorrect installation.

6) To secure the cable connection, bundle the cables using ties, and use appropriate means according to the printer installation method and the cabling path you use.

(2) Installing on a wall mount

1) Remove the two screws, and remove the rear case as shown.

2) Make four holes in the thin wall portions inside the rear case as shown below.

To make a hole, apply a screwdriver or a similar tool to the thin wall portion, and hit the screwdriver using a plastic hammer or other tool.

Rear case

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3) Remount the rear case back in position, and secure the two screws that you have removed.

4) Mount and secure the wall mount fixture by following the guidance in the instruction manual for the fixture.

Rear case

Threads in mechanical chassis

Wall

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3.12. Printer Cover Lock Mechanism Specifications

(1) This printer has an automatic printer cover lock mechanism to prevent theft of the paper roll.

(2) When you enable this mechanism, the printer cover is locked by this mechanism automatically.

The following are the operation specifications of the enabled automatic printer cover lock mechanism.

Notes:

1) You can enable or disable this mechanism from the Configuration Tool.

For setup details, see the separate "Configuration Manual". (Factory default: Disabled)

2) You can lock the mechanism at any time. For details, see the separate "Software Specifications".

System status Operation of lock

mechanism Mechanism status change (Note 1)

Normal status

(no error) Locked Possible

Cover open error Unlocked Impossible

Paper-out error Unlocked Possible

Power-Off status Locked Possible

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3.13. Burglarproof Mechanism (Security Lock)

(1) Mounting the security lock (available commercially)

This printer has two security slots as shown, and you can mount the commercially available security lock using the following steps.

1) Be sure to unplug the power cord from the printer.

2) Remove the two screws, and remove the rear case as shown.

3) Insert to mount the security lock in the slot for your intended purpose.

4) Remount the rear case, and mount and secure the two screws that you have removed in Step 2).

Notes:

1) Mount the security lock into the slot correctly by following the security lock instruction manual.

We are not responsible for any accidents or damage caused by your incorrect installation.

2) The security lock is an optional device.

Rear case

Security slots

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4. Environmental Specifications 4.1. Temperature and Humidity

(1) During operation

1) Temperature: 5 to 45°C

2) Humidity: 10% to 90% RH (no condensation)

(2) During storage (except for paper rolls) 1) Temperature: -20 to 60°C

2) Humidity: 10% to 90% RH (no condensation) Notes:

1) The worst combination of high temperature and humidity is 40°C and 90% RH (no condensation).

2) To avoid a paper feed error and poor printing quality, do not store paper rolls in a high temperature, high humidity environment.

3) If the printer is operated in temperatures beyond the environment limit, the resin parts of the printer may become deformed or be damaged.

4.2. Dust

(1) Permissible dust level: The dust level must be the same as that for general offices, and it must not interfere with the printer operation.

Environment range during operation

Temperature (°C)

Temperature and humidity range during Relative

Humidity

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4.3. EMC (Electromagnetic Environment Compatibility)

The following specifications apply to the printer if the built-in PS60A-24B1L unit is used.

4.3.1. Emissions

(1) Field emission test and power line conductive test

Standard cited Limit

EN55022

CISPR22 Class A

FCC Part 15 Class A

(2) Harmonic current test of power supply

Standard cited Category

EN61000-3-2

IEC61000-3-2 Class A

Notes:

1) As this printer has a 75 W or less rated power, the harmonic current regulation does not apply.

(3) Flicker test

Standard cited Limit

EN61000-3-3 IEC61000-3-3

Pst: Short-time flicker value

dc: Relative steady-state voltage change

dmax: Maximum relative voltage change d(t): Relative voltage change characteristics

1.0 Values of 500 msec or less are allowed even if the voltage change is above 3.3%.

4.0% or less 3.300% or less

4.3.2. Immunity

Conforms to EN55024 (CISPR24). Details are shown below.

(1) Electrostatic discharge test

Standard cited Test level

Contact Air

EN61000-4-2

IEC61000-4-2 Level 2

(Voltage: 4 kV) Level 3

(Voltage: 8 kV) (2) Electromagnetic emissions and immunity test

EN61000-4-3

(Electromagnetic field strength: 3 V/m) (3) Electrical fast transient burst test

Power port Control port

EN61000-4-4 IEC61000-4-4

Level 2 (Voltage peak: 1.0 kV,

repetition rate: 5 kHz)

Level 2 (Voltage peak: 0.5 kV,

repetition rate: 5 kHz)

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(4) Lightning surge test

Line-to-line Between grounds EN61000-4-5

(Voltage: 1.0 kV) Level 3 (Voltage: 2.0 kV) (5) Conducted immunity test

EN61000-4-6

(Voltage: 3 V) (6) Power frequency magnetic field immunity test

EN61000-4-8

(Magnetic field strength: 1 A/m)

(7) Voltage dips, short interruptions and voltage variations immunity test

Standard cited Test class

EN61000-4-11 IEC61000-4-11

Class 2 (0% during 0.5 cycles,

0% during 1.0 cycle, 70% during 25/30 cycles 0% during 250/300 cycles (8) Impulse noise test

4.3.3. EMF (Electromagnetic Field) Conforms to EN62311

Test specifications Allowance for a connected PC

(ASCII character continuous printing)

Voltage: 1 kV for L-GRP and N-GRP; 0.5 kV for PE-GRP Pulse width: 100 ns

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4.4. Shocks from Vibration and Falling

(1) Vibration test (when the printer is packaged) [Test conditions]

1) Vibration direction : XYZ

2) Vibration frequency : 7 to 100 Hz

3) Sweep time : Logarithmic sweeping; 15 minutes to complete one round trip

4) Vibration acceleration : 1.5 G constant 5) Application duration : 1 hour (3 hours total) 6) Packaging : Minimum packaging [Criteria]

1) After the vibration test, visually inspect the appearance and the inside of the printer; no operational problems should be detected.

(2) Drop shock test (when the printer is packaged) [Test conditions]

1) Drop height : 80 cm (1 corner, 3 edges) from 100 cm high (for 6 sides) 2) Drop direction : 1 corner, 3 edges, 6 sides

3) Number of drops : Once for each direction (10 total) 4) Packaging : Minimum packaging

[Criteria]

1) After the drop test, visually inspect the appearance and the inside of the printer; no operational problems should be detected.

(3) Shock test (when the printer is not packaged) [Test conditions]

1) Drop height : 5 cm

2) Drop direction : 4 sides, single side holding 3) Number of drops : Once for each

[Criteria]

1) After carrying out the drop test without operating the printer, visually inspect the appearance and the inside of the printer; no operational problems should be detected.

4.5. Noise

(1) Characteristic-A emission sound pressure level when the printer is operating: 52 dB

Notes:

1) The above noise level is based on Star Micronics evaluation conditions that comply with the JIS X7779 Standard.

2) The noise levels will vary depending on the paper you use, the contents you are printing, and the settings (print speed and print density) you have made.

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4.6. Printer Orientation

(1) Allowance of printer orientation : ±5°

Notes:

1) As this printer is designed to be installed and operated in a level position, if the printer is tilted excessively, a paper feed error or a paper jam may occur.

2) If the printer is mounted on a wall, it must be within ±5 degrees of level.

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5. Component Adjustment 5.1. LCD Panel Calibration

(1) You can calibrate the LCD panel from the Configuration Tool.

For calibration details, see the separate "Configuration Manual".

5.2. Automatic Sensor Sensitivity Adjustment

(1) You can adjust the sensitivity of both the PE sensor and the BM sensor from the Configuration Tool.

This adjustment is automatically carried out by the system.

Adjusting the sensor

1) Load the roll paper you want to use in the printer. (See "3.8.6 Loading media" for the loading method)

2) Press the rear power button.

3) Press the "Paper Calibration" button in Mechanism on the Admin Options screen.

4) Press the "Auto-calibrate Paper End Sensor" button or the "Auto-calibrate Black Mark Sensor" button.

5) The system performs adjustments automatically, and then prints the adjustment results.

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6. Applicable Standards and Regulations 6.1. Applicable Standards and Regulations

Country General

term Directives and standards

USA FCC FCC 47 CFR Part 15 Subpart B (EMI, Class A) Canada ICES ICES-003 (EMI, Class A)

EU CE

2004/108/EC (EMC Directive, EMI, Class A) 2006/95/EC (LV Directive)

2011/65/EU (RoHS Directive) 2012/19/EC (WEEE Directive)

94/62/EC (Packaging and package waste material directive) (EC) No 1907/2006 (REACH)

Japan VCCI VCCI Class A

6.2. Energy Star

(1) Japan: International Energy Star Program (2) U.S.: U.S. Energy Star Program

(3) EU: EU Energy Star Program

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7. Error Specifications 7.1. System Errors

(1) If the touch panel and running applications become suddenly unresponsive, the system or the application may be hanging. If this does occur, disconnect and then reconnect the power cable to reboot the system.

(2) If a running application ends suddenly, the system may not be working correctly.

W e strongly recommend turning off the system and then rebooting.

Notes:

1) Since forcing the system to shutdown is an emergency process, such as if the system hangs, it may cause a system malfunction.

7.2. Error Specification of a printer function 7.2.1. Auto Recoverable Errors

An automatically recoverable error is cleared automatically when the internal status of the printer is changed.

Data is not cleared when the error is recovered.

Error Cause Recovery procedure

Stopped printing due to high head temperature

A high temperature was detected by the print head thermistor.

The error is recovered automatically when the head thermistor

temperature drops.

Stopped printing due to high PCB temperature

A high temperature was detected by the PCB thermistor.

The error is recovered automatically when the PCB thermistor

temperature drops.

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7.2.2. Recoverable Errors

By taking the specified error recovery procedure, you can clear recoverable errors while maintaining the printer status.

Clearing of all data during error return (Note 2)

PE error Paper-end detection Replace the paper. Yes

Cover open

error Cover open detection

Close the cover.

(The printer feeds and cuts the paper. The paper top is located if BM

detection is enabled.)

Yes

Black mark (Black error)

Black mark paper size error.

Detection of a black area continuing beyond a determined amount.

Open the cover, and then

close it. Yes

Black mark (W hite error)

Black mark paper size error.

Detection of a white area continuing 400 mm or more

Open the cover, and then

close it. Yes

NE error Paper near-end

detection Replace the paper. No

Auto Cutter

error Cutter failure See below. (Note 1) Yes

Paper jam error

Paper jam detection (Note 3)

Open the cover, remove the jammed paper, and

close the cover. Yes

Paper jam detection

(Note 4) Remove the jammed

paper. No

Notes:

1) Recovery from Cutter Error

a) For details on the recovery procedure, see section 8.3, "Recovery from Cutter Error".

b) By taking the specified error recovery procedure, you can clear this error while maintaining the printer status.

2) All of the received data is cleared during error recovery.

3) If a paper jam is detected before printing is started

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7.2.3. Unrecoverable Errors

Unrecoverable errors are fatal and if they occur, you must turn the printer power off, take the specified error recovery procedure, and turn the printer power on again. If the error recurs after power-on, the printer must be repaired.

Flash ROM access error FLASH ROM access failure Repair EEPROM access error EEPROM access failure Repair

RAM access error RAM access failure Repair

Thermistor error Detection of an abnormal value

for the head thermistor Repair Power voltage error Abnormal power voltage

detection Check or repair the

power supply.

PCB thermistor error Detection of an abnormal value

for the PCB Repair

Firmware operation error Internal processing error of firmware Repair Sensor adjustment error Incorrect sensor adjustment Repair

7.2.4. LED Indications

The LED indicates printer statuses as shown in the following table.

Status LED

color Indication pattern

Normal Green On

System power off -- Off

While the operating system is

starting Blue Gradation indication (Notes 5)

When the cover is unlocked Green Flashing (every 100 msec) (Note 3) When writing in flash memory Green Flashing (every 500 msec) (Note 3) When printing is stopped due to

high head temperature Green Flashing (every 1000 msec) (Note 3) When printing is stopped due to

high PCB temperature Green Flashing (every 2000 msec) (Note 3) Performing head protection

through continuous printing Green Gradation indication (Note 5)

Cover open error Red On

When the cover is locked Red Flashing (every 100 msec) (Note 3) PE error or BM black error Red Flashing (every 500 msec) (Note 2 and 3)) BM error or white error Red Flashing (every 1000 msec) (Note 3)

NE error Red Flashing (every 2000 msec) (Note 3)

Auto-cutter error Red ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ―

1 time (Note 2) Off 1 time Paper jam error Red ● ― ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ● ― ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ―

2 times (Note 2) Off 2 times Flash ROM access error Orange ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ―

1 time (Note 2) Off 1 time EEPROM access error Orange ● ― ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ● ― ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ―

2 times (Note 2) Off 2 times RAM access error Orange ● ― ● ― ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ● ― ● ― ● ― ― ― ― ― ― ― ― ― ― ― ― ― ―

3 times (Note 2) Off 3 times Head thermistor error Orange ● ― ● ― ● ― ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ● ― ● ― ● ― ● ― ― ― ― ― ― ― ― ― ― ― ―

4 times (Note 2) Off 4 times Power voltage error Orange ● ― ● ― ● ― ● ― ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ● ― ● ― ● ― ● ― ● ― ― ― ― ― ― ― ― ― ―

5 times (Note 2) Off 5 times PCB thermistor error Orange ● ― ● ― ● ― ● ― ● ― ● ― ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ● ― ● ― ● ― ● ― ● ― ● ― ● ― ― ― ― ― ―

7 times (Note 2) Off 7 times Firmware operation error Orange ● ― ● ― ● ― ● ― ● ― ● ― ● ― ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ● ― ● ― ● ― ● ― ● ― ● ― ● ― ● ― ― ― ―

8 times (Note 2) Off 8 times Sensor adjustment error Orange ● ― ● ― ● ― ● ― ● ― ● ― ● ― ● ― ● ― ― ― ― ― ― ― ― ― ― ― ― ― ― ● ― ● ― ● ― ● ― ● ― ● ― ● ― ● ― ● ― ―

9 times (Note 2) Off 9 times

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Notes:

1) The above are the default LED display specifications.

During application development, the user controls the LED display (colors and light emitting patterns), allowing you to create original LED display specifications. See the "Software Specifications" sheet supplied for more information about this LED control method.

2) When the unit detects a black mark (black error), it is detected as a PE error.

3) LED lights for Auto recovery errors (green)/Recoverable errors (red)

ON OFF

周期

4) LED indication pattern for unrecoverable errors

● : On ― : Off

Example: ●―●――――― If this indication pattern occurs, consider that the LED flashes twice.

5) LED indication pattern observed while the operating system is starting

ON OFF

周期

Period

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8. Maintenance

8.1. Periodic Maintenance

(1) Maintenance interval: Every six months or after printing of one million lines (2) Maintenance locations: Maintain the following locations periodically.

1) LCD panel: Gently wipe the LCD panel using a soft cloth dipped in water or alcohol (ethanol or isopropyl alcohol). Exercise care not to leave any solvent on the panel.

Notes:

1) Do not use any solvents (such as acid, alkali, and acetone) other than those described above. If solvents or water droplets enter the LCD panel or come in contact with a surface other than the display area, the panel may be damaged.

2) As the panel surface is susceptible to scratches, do not press or wipe it using hard objects.

3) Use a clean cloth for maintenance, and do not re-use the same cloth for the same purpose.

2) Thermal head: Carefully wipe and clean the printer thermal head using a cotton swab dipped in an alcohol solvent (ethanol, methanol, or

isopropyl alcohol).

Notes:

1) Do not clean the thermal head immediately after printing as it may be hot.

2) When you clean the thermal head, discharge any static electricity contained in your body as it may damage the thermal head or cause other problems.

3) Platen: Gently wipe the platen using a soft, dry cloth to remove any foreign substances from the surface. (Turn the platen to clean all surface.)

4) Paper holder: Remove any dirt, dust, paper particles, etc. that may have accumulated.

5) Each detector: Remove any dirt, dust, paper particles, etc. from each detector.

In particular, the reflective sensor cannot operate normally if it is dirty. You can easily clean it using a brush.

Notes:

1) Be sure to unplug the power cord from the printer before starting the maintenance.

2) After cleaning, do not turn the power on until the alcohol has completely dried.

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8.2. Recovery from Paper Jam

If the paper jams, remove the jammed paper using the following procedure.

(1) Turn the printer Power switch off.

(2) Open the front cover, and remove the jammed paper as shown.

(3) Mount a paper roll as shown (see also section 3.8.6," Media Loading Specifications

"), and close the printer cover.

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8.3. Recovery from Cutter Error

If a cutter error occurs, follow the steps below to return the cutter blade to its home position.

When performing cutter maintenance, for safety reasons make sure you unplug the power cable first.

(1) Turn the Power switch off to shut down the printer power.

(2) Remove the cutter cover as shown below.

(3) Rotate the knob located in the front of the cutter until the drive knife reaches the home position.If you cannot rotate the knob upward, rotate it in the opposite direction.

(4) If paper jams, open the front cover and remove the jammed paper. Then, load a paper roll by following section 3.8.6, "How to Load a Paper Roll".

Notes:

1) If the cover lock function is enabled, unlock the cover.

For the unlocking procedure, see section 3.12, "Printer Cover Lock Mechanism Specifications ".

2) When removing the jammed paper, take care not to damage the printer.

In particular, do not touch the thermal head with your hand as it is easy to be damaged.

(5) Remount the cutter cover that you have removed in Step (2).

Cutter cover

Home position

Knob

Cutter unit Drive knife

Drive knife