Introduction to Service Design
As a part of Circular Economy in Service Design Elina Vartama
Novia University of Applied Sciences
28.10.2020
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Introduction to Service Design (1cr)
• This section is an orientation to service design.
• The purpose is that the student
• learns the basic principles of service design
• learns the benefits of service design
• becomes familiar with the process, methods and tools
• This section consists of following themes
• what is service design
• principles of service design according to Marc Stickdorn
• overview of service design methods and tools based on Marc Stickdorn
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Main themes & sources of Introduction to Service Design
• What is service design
• Main principles of service design
• Service design process, main methods and tools
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One of the course books:
• Polaine, A., Reason, B. & Lövlie, L. 2013. Service Design. From Insight to Implementation.
• Stickdorn, M. & Schneider, J. 2013.This is Service Design Thinking. John Wiley & Sons.
• Stickdorn, M., Hormess, M., Lawrence, A. & Schneider, J. 2018. This is Service Design Doing. O'Reilly. Delar av boken är fritt tillgängliga på webben.
• Tuulaniemi, J. 2013. Palvelumuotoilu.
”What is Service Design”
https://www.youtube.com/watch?v=-0BnIUKiLrw
Interview of Marc Stickdorn
https://www.youtube.com/watch?v=FLRyPgFmdlA&featur e=youtu.be
Main themes Recommended sources
Assignments
Introduction to Service Design, 1 ECTS
1. A report of service design “How do you see the possibilities of service design in businesses and society?”
2. The section is completed with a Quiz, which is a multiple-choice questionnaire based on the topics of the part.
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